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Cancellation & Refunds

This page will explain how customers can contact Krispy Koop about cancellations, missing items, incorrect orders, refunds and payment issues.

Pending business confirmation

The approved cancellation window, food-safety exceptions, refund decision process, card-payment process, cash-order process, delivery failure handling and responsible business contact still need confirmation.

Policy required before launch

This is a public placeholder, not a completed cancellation or refund policy. It must be approved and published before online ordering is enabled.

How to raise a question

Use the confirmed phone, WhatsApp or venue contact details shown on the website until the final policy gives customers a dedicated approved route.

For current questions, contact Krispy Koop at Babylon Lounge using the details on the website footer. Do not place an order until the relevant information has been confirmed.